FREQUENTLY ASKED QUESTIONS

WAS MY ORDER PROCESSED?


Yes! All orders are processed and shipped on business days only, excluding major holidays. Orders placed on Saturday, Sunday, after normal business hours or Holidays will be processed on the next business day. Most orders are processed with 24-48 hours after receipt. Longer delays may apply depending on volume and time of year. Your confirmation email from KingShe will indicate an actual processing time frame.




WHAT ARE THE INGREDIENTS IN THE PRODUCTS?


All the ingredients we use in a product are listed on the package or the label of the product itself. Since some ingredients are known by more than one name, we use the standard industry FDA-recognized names.




IS IT SAFE TO USE MY CREDIT CARD ON YOUR YOUR SITE?


Have no fear… safe shopping is here! When placing an order online, your information is transmitted using Secure Sockets Layer (SSL) technology, an approved industry standard that is used by vendors to ensure the security of online business. Check the security of your connection by looking at the lower corner of your browser window as you place your order. If you see an unbroken key or a closed lock, then SSL is active and the server is secure. You can also double check by looking at the URL line of your browser.




ANIMAL TESTED???


Thank you for your interest in KingShe. Our products are absolutely not tested on animals. All ingredients are listed on the lipstick seal.




WHAT DO I DO IF TRACKING SAYS THAT MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT?


For FEDEX SMARTPOST deliveries (737) 802-0438 or 1.800.463.3339 and/or USPS AT 1-800-ASK-USPS. For UPS deliveries, contact 1-800-PICK-UPS. If you have any further issues, please contact us here at KingSheX@KingSheX.com




WHERE CAN I BUY KINGSHE PRODUCTS NEAR ME?


Purchases can only be made online at www.KingSheX.com




WHAT PAYMENT OPTIONS DO YOU ACCEPT?


Accept payments: We currently accept Visa®, MasterCard®, American Express® and Discover Card® and Paypal. PayPal allows customers to pay using their credit and debit cards. Please be sure your billing and shipping address match your card to avoid delays. We do not accept cash, cashier's checks, money orders or personal checks, sorry!




MAY I USE AN INTERNATIONAL CREDIT CARD TO PAY FOR MY PURCHASES?


We accept Visa and Mastercard with international billing addresses when the issuing bank is located in one of the countries below. Antigua
Australia
Bahamas
Barbados
Belgium
Canada
France
Germany
Italy
Jamaica
Japan
Netherlands
Netherlands Antilles
New Zealand
Portugal
Puerto Rico
Spain
Sweden
Switzerland
South Africa
Trinidad & Tobago
United Arab Emirates
United Kingdom Your billing information must be exactly as it appear on your credit card statement or the transaction will be rejected.




NONE OF THE ABOVE?


Ok. Please submit your question...





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